The Rathfinny Cottage Booking Terms & Conditions

Introduction & References

The following terms and conditions apply to the provision by Rathfinny Wine Estate (Rathfinny or “we” or “us”) of accommodation (the “accommodation”) and/or services (“Services”) at The Flint Barns, The Rathfinny Cottage, Tasting Room and Cellar Door– Rathfinny Wine Estate, Alfriston, East Sussex, BN26 5TU (“the Flint Barns”) and all bookings made by the Customer.

To make it easier to read these terms and conditions there are several further definitions which we use:

• “Holidaymaker” means you and each person going on holiday with you on your booking.
• “Owner” means the owner of Rathfinny.
• “You” means the lead person making a booking through us.

When you make a booking through us you are confirming that you and every Holidaymaker understands, agrees, and accepts these terms and conditions.

1. Reservations

• Please check that the details of your Reservation Request are complete and accurate before you fully submit. Rathfinny will not be liable for any delay or non-performance if you provide us with incorrect information.
• Rathfinny will confirm our acceptance of your Reservation Request by sending you a booking confirmation email to the email address that you provide during the reservation process. The booking is then secure. Rathfinny reserves the right to refuse any reservation request at its discretion without reason.
• You or any of your Guests must not resell or transfer your reservation (or any part of it) nor advertise, market, or otherwise offer any accommodation either on its own or as part of a combined offer. Rathfinny will not honour any reservations made in this way and do not accept any liability for doing so.
• Bookings cannot be accepted from persons under 18 years of age.
• Once a booking is confirmed any changes, as long as they are within the terms of the booking, will incur a £50 charge per change.
• Rathfinny requires full payment of the charges at the time of making your booking.

2. Cancellations

• If you cancel prior to the holiday arrival date you may be due a partial refund from the Owner.
• The refund will depend on the amount of notice you give us before the holiday start date.
• In the event that you cancel the booking, Rathfinny reserves the right to impose cancellation charges.
• When cancellation occurs, the refund will be calculated as follows:
  • Greater than 8 weeks’ notice prior the booking – 50% of the total amount will be refunded or you amend your booking to another date (subject to availability) for the sum of £50.00
  • Less than 8 weeks’ notice prior to the booking – no amount shall be refunded.
• Cancellations and amendments should be communicated to the Reservations team directly on 01323 870022 or reservations@rathfinnyestate.com.
• Rathfinny does not operate or offer an insurance policy for cancellations. You may wish to take out your own insurance for such purpose.
• If a refund is due, we will aim to return the applicable amount within 3-5 working days of cancellation.
• If you amend your booking and then later wish to cancel this amended booking, given that it is at least 8 weeks prior to the date of stay, a 50% refund can be given.

3. TERMINATION BY RATHFINNY ESTATE

• Rathfinny may at any time cancel the Booking or refuse you and your guests the right to use the accommodation during the booking date by giving you written notice (including email) in the event of you or any guest failing to perform any of the obligations contained within these terms and conditions.
• If Rathfinny cancels the Booking or refuses the right to use pursuant to, Rathfinny shall be under no obligation or liability whatsoever to you or any guest, and neither you nor any guest shall make any claim whatsoever against Rathfinny in relation to the Booking.
• Rathfinny reserves the right to close the accommodation and to cancel or interrupt any booking without notice and without any liability legal or otherwise to you or any person affected by such a cancellation (any guest) in the event of war, riot, state of emergency, act of God, fire, flood, civil commotion or where any member of the public is at risk or thought to be at risk, strike whether official or not, accident, failure of electricity or gas or any other service to the accommodation, however caused, or for any other reason whatsoever outside the control of Rathfinny whereby Rathfinny is unable to perform its obligations.
• If Rathfinny cancels or interrupts a booking Rathfinny shall let you know as soon as possible, and Rathfinny shall refund in full amount paid by you to Rathfinny. This shall be the full liability of Rathfinny in this in this circumstance. In no event shall Rathfinny be liable for consequential damages of any nature for any reason whatsoever, including transport costs.
• For any other circumstance of termination by us Rathfinny shall refund you such sums as you have paid to Rathfinny for the Booking as our full liability and in no event shall Rathfinny be liable for consequential damages of any nature for any reason whatsoever, including but not limited to, transport costs.

4. Owner’s Responsibilities

• The Owner will ensure that:
  • The Property is cleaned and ready for the Holidaymakers by the stated arrival date and time.
  • Suitable arrangements are made for you to access the Property.
  • They can be easily contacted (at reasonable times) or will provide you with an alternative first point of contact should you have any concerns or queries during your stay.
  • They, and the Property, comply with all applicable laws and regulations (including health and safety regulations).
  • Adequate liability insurance is in place in respect of the Holidaymakers’ stay
  • All Holidaymakers will have exclusive access to the Property for the duration of the holiday (although all Holidaymakers will allow the Owner or any representative, including us, access to the Property if required).

5. Holidaymaker’s Responsibilities

• You will ensure that you and all Holidaymakers will:
  • Act responsibly and carefully whilst at the Property, abiding by any property specific house rules and leave the Property, and all things in or at it, in the same state of repair and cleanliness as at the start of the holiday.
  • Report to the Owner any damage or breakages made during the holiday occupancy and pay for damage (wear and tear accepted).
  • Not smoke at the Property nor allow anyone else to smoke at the Property.
  • Not allow more than the maximum number of people or pets to stay at the Property as stated on the Website.
  • with any applicable laws and local or Government guidance and ensure that no Holidaymaker or dogs do anything which is illegal, or may cause unreasonable damage, noise, behaviour, or disturbance.
  • Not use the Property for any parties or events
  • Not cause any noise between the hours of 11pm and 8am, as to not disturb the bed and breakfast guests on site
  • Not enter the Property before the stated arrival date and time and will leave the Property before the stated departure date and time.
• Treat people with respect and not act in a way which is abusive, violent, destructive, menacing, or harassing towards an Owner, any member of their team, any member of the community in which the property is situated, or any of our employees or other party acting on our behalf.
• Secure the Property (including all windows and doors) whenever leaving the Property.
• We are entitled to make a reasonable charge where Holidaymakers have failed to comply with these responsibilities. In serious cases, Holidaymakers may have to leave the Property early without any compensation or refund.

6. Check in & Check out

• You can check in to the property on your arrival date from
• You must check out of the property on your departure date by 10am

7. Your Property

• Rathfinny cannot accept responsibility for any of your or the holidaymakers property and shall not be liable for any loss or damage to property brought to the property including any car or other vehicle.
• If property is left behind on departure and these are recovered by the housekeeping team then Rathfinny will endeavour to return to a UK address for an agreed fee.

8. Dogs

• Dogs are the only type of pet permitted to stay in The Cottage.
• A maximum of 3 dogs are permitted to stay in The Cottage at an additional charge which will be identified at the time of booking
• You must notify us of any dogs before arriving at the property
• If any Holidaymaker has an allergy to dogs, please be aware that we cannot guarantee that a dog has not stayed in our Property. We cannot accept responsibility for any suffering which may occur because of such animals having been present in a property.
• Dogs are the full responsibility of the holidaymakers.
• The following dog terms apply:
• Dogs must be always under strict control while in or at the Property.
• The dog owner must bring the dog’s bed or basket for sleeping in.
• Dogs must not be left alone in or at the Property or elsewhere at any time.
• Dogs must not lie on beds or furnishings, and hair must be cleared up before departing.
• Dog owners must ensure that their pets are free from parasites and fleas before they occupy the Property. Failure to do so may incur subsequent charges.
• Puppies less than 6 months’ old must be declared to us at the time of booking and authorised by us
• You will be liable for any damage caused by any Holidaymakers’ dogs. Any damage is to be reported immediately.
• We are entitled to make a reasonable charge where Holidaymakers have failed to comply with these terms. In serious cases, Holidaymakers may have to leave the Property early without any compensation or refund.

9. Literature & Descriptions/Amenities

• We have compiled the information on our website as accurately as possible. However, facilities may be altered or withdrawn for reasons outside our control, in which case we cannot accept responsibility.
• Where Wi-Fi is an advertised facility, please note that its provision is subject to availability and network conditions. It may not be available 24 hours a day and is provided for leisure, not business, purposes.
• Please remember that properties in the country do attract spiders and therefore cobwebs. It does not mean that the Property is dirty or has not been cleaned as cobwebs can be spun as quickly as they have been cleaned away. We are in a rural area on a working vineyard so please be tolerant of sounds, country smells and please note you are next to a Bed & Breakfast property.

10. Data Collection

• Rathfinny processes information about you that you provide when making a reservation and/or upon check in at our accommodation in accordance with our privacy policy. By providing this information you consent (on your behalf and on behalf of each member of your group) to such processing and you warrant that all information provided by you is accurate.
• The cottage has a TV on which you can log into your own streaming service accounts. All holidaymakers must ensure they log out at the end of their stay. We do not accept any responsibility for any charges or changes made to any accounts that have been left logged in

11. Complaints Procedure

• If you have any complaint concerning the property, the matter should be taken up with the Reservation team first. The team will do their best to resolve your complaint, where possible. If not, the issue can be escalated to higher management. It is important to raise any complaint while you are still at the Property.
• Please provide all details and any relevant images to feedback@rathfinnyestate.com where we will aim to respond as quickly as possible.

12. Accidental Damage Deposit

• It is a requirement when booking certain specified properties with us, to pay an Accidental Damage Deposit.
• The Accidental Damage Deposit is due with the balance and it will be cashed on receipt and held by us to be applied against the reasonable costs of miscellaneous repairs to and/or replacement of and/or additional cleaning of furnishings, kitchen equipment, crockery, glass, keys, bedding and towels damaged or soiled otherwise than by usual wear and tear during the period of the booking by you or other Holidaymakers. The balance of the Accidental Damage Deposit will be returned to you within seven working days of the departure date. Where such costs exceed the Accidental Damage Deposit you agree to pay such excess to the Owner promptly and in any event within 14 days of being notified.

13. Liability

• Rathfinny will ensure that the accommodation and/or other Service you order from us are provided in accordance with these terms and conditions and shall be provided by us with reasonable skill and care.
• Where an element of your Booking is not provided to the standard stated in clause 12.1 you must notify us within 28 days of the alleged breach. We shall then investigate the matter and if we have not delivered the services in accordance with clause12.1 you shall be entitled to choose between: a full refund of the cost of your order (or, where appropriate, the relevant section of it) less any fees charged for changes requested by you; or a free stay to the equivalent value of the services complained of, where such dates are agreed in writing by us.
• You shall indemnify Rathfinny from and against any and all claims, proceedings, losses, liabilities, costs, damages and expenses suffered or incurred by Rathfinny as a result of:
• loss and/or damage to the property (including vehicles) of Rathfinny, its employees, agents, contractors or of other third parties caused by any act, omission or default of the Customers; and personal injury to, including disease, or death of Rathfinny employees, agents, contractors or to/of other third parties caused by an act, omission or default of the Customers.
• Save as otherwise excluded or limited by applicable law, Rathfinny’s total liability, whether in contract, tort, negligence, breach of statutory duty or otherwise, arising under or in connection with this Agreement shall be limited to the Agreement price.
• Rathfinny accepts no liability, whether arising in contract, tort, negligence, breach of statutory duty or otherwise, for any special, indirect or consequential loss or damage suffered or incurred by the you or your Group including, without limitation, any economic loss or other loss of use, turnover, profits, revenue, business or goodwill or business interruption.