BACKGROUND:
These Terms of Sale, together with any and all other documents referred to herein, set out the terms under which Alcoholic drink Products are sold by Us to consumers through this website, www.rathfinnyestate.com (“Our Site”). Please note when purchasing the produce through our site you are seamlessly redirected to the WooCommerce ecommerce platform to process the order and Stripe plug in to process payments. Please read these Terms of Sale carefully and ensure that you understand them before ordering any Alcoholic drink Products from Our Site. You will be required to read and accept these Terms of Sale when ordering Alcoholic drink Products. If you do not agree to comply with and be bound by these Terms of Sale, you will not be able to order Alcoholic drink Products through Our Site. These Terms of Sale, as well as any and all Contracts are in the English language only.
1.Definitions and Interpretation
1.1 In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:
| “Contract” | means a contract for the purchase and sale of Alcoholic drink Products, as explained in Clause 8; |
| “Alcoholic drink Product” | means the products sold by Us through Our Site; |
| “Order” | means your order for Alcoholic drink Products; |
| “Order Confirmation” | means our acceptance and confirmation of your Order; |
| “Order Number” | means the reference number for your Order; and |
| “We/Us/Our” | means Rathfinny Wine Estate of Alfriston, East Sussex. BN26 5TU |
2. Information About Us
2.1 Our Site, www.rathfinnyestate.com is owned and operated by Rathfinny Wine Estate of Alfriston, East Sussex. BN26 5TU. Our VAT number is 365171888. When you shop on our website you are taken to a third party ecommerce site called WooCommerce. For the privacy policy of WooCommerce are: http://automattic.com/privacy/
3. Access to and Use of Our Site
3.1 Access to Our Site is free of charge.
3.2 It is your responsibility to make any and all arrangements necessary in order to access Our Site.
3.3 Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.
3.4 Use of Our Site is subject to our Website Terms of Use. Please ensure that you have read them carefully and that you understand them.
4. Age Restrictions
4.1 Consumers may only purchase Alcoholic drink Products through Our Site if they are at least 18 years of age.
4.2 Under the Licensing Act 2003, it is illegal for Us to sell or deliver alcohol to anyone under 18 years of age. By agreeing to these Terms of Sale, you represent and warrant that you are at least 18 years of age and that the relevant Alcoholic drink Products are for adult consumption only.
5. Business Customers
These Terms of Sale apply to consumers only and do not apply to customers purchasing Alcoholic drink Products in the course of business.
6. International Customers
Please note that we only deliver within the United Kingdom.
7. Alcoholic drink Products, Pricing and Availability
7.1 We make all reasonable efforts to ensure that all descriptions and graphical representations of Alcoholic drink Products available from Us correspond to the actual Alcoholic drink Products that you will receive.
7.2 Please note that sub-Clause 7.1 does not exclude Our responsibility for mistakes due to negligence on Our part and refers only to minor variations of the correct Alcoholic drink Products, not to different Alcoholic drink Products altogether. Please refer to Clause 11 if you receive incorrect Alcoholic drink Products (i.e. Alcoholic drink Products that are not as described).
7.3 We will clearly state if any Alcoholic drink Product contains (or may contain) sulphites.
7.4 We cannot guarantee that all Alcoholic drink Products will always be available. Stock indications are not provided on Our Site.
7.5 Minor changes may, from time to time, be made to certain Alcoholic drink Products between your Order being placed and Us processing that Order and dispatching the Alcoholic drink Products, for example, to reflect changes in relevant laws and regulatory requirements. Any such changes will not change any main characteristics of the Alcoholic drink Products and will not normally affect your use or enjoyment of those Alcoholic drink Products. However, if any change is made that would affect your use or enjoyment of the Alcoholic drink Products, suitable information will be provided to you.
7.6 We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. Changes in price will not affect any order that you have already placed (please note sub-Clause 7.9 regarding VAT, however).
7.7 All prices are checked by Us before We accept your Order. In the unlikely event that We have shown incorrect pricing information, We will contact you in writing to inform you of the mistake. If the correct price is lower than that shown when you made your Order, we will simply charge you the lower amount and continue processing your Order. If the correct price is higher, We will give you the option to purchase the Alcoholic drink Products at the correct price or to cancel your Order (or the affected part of it). We will not proceed with processing your Order in this case until you respond. If We do not receive a response from you within one week, We will treat your Order as cancelled and notify you of this in writing.
7.8 In the event that the price of Alcoholic drink Products you have ordered changes between your Order being placed and Us processing that Order and taking payment, you will be charged the price shown on Our Site at the time of placing your Order.
7.9 All prices on Our Site include VAT. If the VAT rate changes between your Order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.
7.10 Delivery charges are not included in the price of Alcoholic drink Products displayed on Our Site. Delivery options and related charges will be presented to you as part of the order process.
8. Orders – How Contracts Are Formed
8.1 Our Site will guide you through the ordering process. Before submitting your Order you will be given the opportunity to review your Order and amend it. Please ensure that you have checked your Order carefully before submitting it.
8.2 If, during the order process, you provide Us with incorrect or incomplete information, please contact Us as soon as possible. If We are unable to process your Order due to incorrect or incomplete information, We will contact you to ask to correct it. If you do not give us the accurate or complete information within a reasonable time of Our request, We will cancel your Order and treat the Contract as being at an end. If We incur any costs as a result of your incorrect or incomplete information, We may pass those costs on to you.
8.3 No part of Our Site constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acknowledgement of receipt of your Order does not mean that we have accepted it. Our acceptance is indicated by Us sending you an Order Confirmation by email. Only once We have sent you an Order Confirmation will there be a legally binding Contract between Us and you.
8.4 Order Confirmations shall contain the following information:
8.4.1 Your Order Number;
8.4.2 Confirmation of the Alcoholic drink Products ordered including full details of the main characteristics of those Alcoholic drink Products;
8.4.3 Fully itemised pricing for the Alcoholic drink Products ordered including, where appropriate, taxes, delivery and other additional charges;
8.5 We will also include a paper copy of the Order Confirmation with your Alcoholic drink Products.
8.6 In the unlikely event that We do not accept or cannot fulfil your Order for any reason, We will explain why in writing. No payment will be taken under normal circumstances. If We have taken payment any such sums will be refunded to you as soon as possible and in any event within 14 days.
8.7 Any refunds due under this Clause 8 will be made using the same payment method that you used when ordering the Alcoholic drink Products.
9. Payment
9.1 Payment for Alcoholic drink Products and related delivery charges must always be made in advance and you will be prompted to pay during the order process. Payment is processed through Stripe.
9.2 We accept the following methods of payment on Our Site:
9.2.1 Accept all major debit and credit cards from customers in every country.
9.2.2 Alipay
9.2.3 Apple Pay
9.2.4 Google Pay
9.2.5 Microsoft Pay
9.2.6 WeChat Pay
9.2.7 Masterpass by Mastercard
9.2.8 Visa Checkout
10. Delivery, Risk and Ownership
10.1 All Alcoholic drink Products purchased through Our Site will normally be delivered within 48 hours after the date of Our Order Confirmation unless otherwise agreed or specified during the Order process (subject to delays caused by events outside of Our control, for which see Clause 14).
10.2 If We are unable to deliver the Alcoholic drink Products on the delivery date, the following will apply:
10.2.1 If no one is available at your delivery address to receive the Alcoholic drink Products and the Alcoholic drink Products cannot be left in a safe place nominated by you, We will leave a delivery note explaining how to rearrange delivery or where to collect the Alcoholic drink Products;
10.2.2 If you do not collect the Alcoholic drink Products or rearrange delivery within 14 calendar days, We will contact you to ask you how you wish to proceed. If We cannot contact you or arrange redelivery or collection, We will treat the Contract as cancelled and recover the Alcoholic drink Products. If this happens, you will be refunded the purchase price of the Alcoholic drink Products themselves, but not the cost of delivery. We may also bill you for any reasonable additional cost that we incur in recovering the Alcoholic drink Products.
10.3 In the unlikely event that We fail to deliver the Alcoholic drink Products within 48 hours of Our Order Confirmation (or as otherwise agreed or specified as under sub-Clause 10.1), if any of the following apply you may treat the Contract as being at an end immediately:
10.3.1 We have refused to deliver your Alcoholic drink Products; or
10.3.2 In light of all relevant circumstances, delivery within that time period was essential; or
10.3.3 You told Us when ordering the Alcoholic drink Products that delivery within that time period was essential.
10.4 If you do not wish to cancel under sub-Clause 10.3 or if none of the specified circumstances apply, you may specify a new (reasonable) delivery date. If We fail to meet the new deadline, you may then treat the Contract as being at an end.
10.5 You may cancel all or part of your Order under sub-Clauses 10.3 or 10.4 provided that separating the Alcoholic drink Products in your Order would not significantly reduce their value. Any sums that you have already paid for cancelled Alcoholic drink Products and their delivery will be refunded to you within 14 calendar days. Please note that if any cancelled Alcoholic drink Products are delivered to you, you must return them to Us or arrange with Us for their collection. In either case, We will bear the cost of returning the cancelled Alcoholic drink Products.
10.6 Delivery shall be deemed complete and the responsibility for the Alcoholic drink Products will pass to you once We have delivered the Alcoholic drink Products to the address including, where relevant, any alternative address you have provided.
10.7 Ownership of the Alcoholic drink Products passes to you once we have received payment in full of all sums due (including any applicable delivery charges).
10.8 Any refunds due under this Clause 10 will be made using the same payment method that you used when ordering the Alcoholic drink Products.
11. Problems with the Alcoholic drink Products
11.1 By law, We must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information We have provided, and that match any samples or models that you have seen or examined (unless We have made you aware of any differences).
11.2 If any Alcoholic drink Products you have purchased do not comply as stated above and, for example, are damaged when you receive them, or if you receive incorrect (or incorrectly priced) Alcoholic drink Products, please contact Us at customercare@rathfinnyestate.com as soon as reasonably possible and in any event within 48 hours to inform Us of the problem, and to arrange for a refund or replacement.
11.3 Please note that you will not be eligible to claim under this Clause 11 if We informed you of the fault(s), damage or other problems with the Alcoholic drink Products before you purchased them (and it is because of the same issue that you now wish to return them); if you have purchased the Alcoholic drink Products for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from your use of the Alcoholic drink Products for that purpose; or if the problem is the result of normal wear and tear, misuse or intentional or careless damage.
11.4 To return Alcoholic drink Products to Us for any reason under this Clause 11, please contact Us at customercare@rathfinnyestate.com to arrange for a collection and return. We will be fully responsible for the costs of returning Alcoholic drink Products under this Clause 11 and will reimburse you where appropriate.
11.5 Refunds (whether full or partial, including reductions in price) under this Clause 11 will be issued within 14 calendar days of the day on which We agree that you are entitled to the refund.
11.6 Any and all refunds issued under this Clause 11 will include all delivery costs paid by you when the Alcoholic drink Products were originally purchased.
11.7 Refunds under this Clause 11 will be made using the same payment method that you used when ordering the Alcoholic drink Products.
11.8 For further information on your rights as a consumer, please contact your local Citizens’ Advice Bureau or Trading Standards Office.
12. Cancelling and Returning Goods if You Change Your Mind
12.1 If you are a consumer, you have a legal right to a “cooling-off” period within which you can cancel the Contract for any reason. This period begins once your Order is complete and We have sent you your Order Confirmation, i.e. when the Contract between you and Us is formed. You may also cancel for any reason before We send the Order Confirmation. You may cancel an Order (and receive a full refund of any sums already paid) at any time before we dispatch your Alcoholic drink Products by contacting Us.
12.2 If you wish to exercise your right to cancel under this Clause 12, you must inform Us of your decision within the cooling-off period. You may do so in any way you wish. Cancellation by email or by post is effective from the date on which you send Us your message. Please note that the cooling-off period lasts for whole calendar days. If, for example, you send Us an email or letter by 23:59:59 on the final day of the cooling-off period, your cancellation will be valid and accepted. If you would prefer to contact Us directly to cancel, please use the following details:
12.2.1 Telephone: +44 1323 870022;
12.2.2 Email: customercare@rathfinnyestate.com;
12.2.3 Post: Cellar Door, Rathfinny Wine Estate, Alfriston, East Sussex. BN26 5TU;
12.2.4 In each case, providing Us with your name, address, email address, telephone number, and Order Number.
12.3 We may ask you why you have chosen to cancel and may use any answers you provide to improve Our Goods and services, however please note that you are under no obligation to provide any details if you do not wish to.
12.4 Please note that you may lose your legal right to cancel under this Clause 12 in the following circumstances:
12.4.1 If the Goods are sealed for health or hygiene reasons and you have unsealed those Goods after receiving them;
12.4.2 If the Goods are likely to deteriorate quickly, for example flowers or food;
12.4.3 If the Goods have been personalised or custom-made for you;
12.5 Please ensure that you return Goods to Us no more than 14 calendar days after the day on which you have informed Us that you wish to cancel under this Clause 12.
12.6 You may return Goods to Us in person during Our business hours or you may return them by post or another suitable delivery service of your choice to Our returns address at Cellar Door, Rathfinny Wine Estate, Alfriston, East Sussex. BN26 5TU. Please note that you must bear the costs of returning Goods to Us if cancelling under this Clause 12. The cost of returning Goods to Us should not normally exceed the cost of having them originally delivered to you if you use the same carrier.
12.7 Refunds under this Clause 12 will be issued to you within 14 calendar days of the following:
12.7.1 The day on which We receive the Goods back; or
12.7.2 The day on which you inform Us (supplying evidence) that you have sent the Goods back (if this is earlier than the day under sub-Clause 12.9.1); or
12.7.3 If We have not yet provided an Order Confirmation or have not yet dispatched the Goods, the day on which you inform Us that you wish to cancel the Contract.
12.8 Refunds under this Clause 12 may be subject to deductions in the following circumstances:
12.8.1 Refunds may be reduced for any diminished value in the Goods resulting from your excessive handling of them (e.g. no more than would be permitted in a shop).Please note that if We issue a refund before We have received the Goods and have had a chance to inspect them, We may subsequently charge you an appropriate sum if We find that the Goods have been handled excessively.
12.8.2 Standard delivery charges will be reimbursed in full as part of your refund. Please note, however, that We cannot reimburse for premium delivery. We will only reimburse the equivalent standard delivery costs when issuing refunds under this Clause 12.
12.9 Refunds under this Clause 12 will be made using the same payment method that you used when ordering the Goods.
13. Our Liability to Consumers
13.1 We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms of Sale (or the Contract) or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.
13.2 We only supply products for domestic and private use by consumers. We make no warranty or representation that the Alcoholic drink Products are fit for commercial, business or industrial use of any kind (including resale). We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.
13.3 Nothing in these Terms of Sale seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.
13.4 Nothing in these Terms of Sale seeks to exclude or limit your legal rights as a consumer. For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.
14. Events Outside of Our Control (Force Majeure)
14.1 We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.
14.2 If any event described under this Clause 14 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms of Sale:
14.2.1 We will inform you as soon as is reasonably possible;
14.2.2 We will take all reasonable steps to minimise the delay;
14.2.3 To the extent that we cannot minimise the delay, Our affected obligations under these Terms of Sale (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;
14.2.4 We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Alcoholic drink Products as necessary;
14.2.5 If the event outside of Our control continues for more than 14 calendar days We will cancel the Contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and in any event within 14 calendar days of the date on which the Contract is cancelled;
14.2.6 If an event outside of Our control occurs and you wish to cancel the Contract as a result, you may do so by contacting Us directly to cancel, please use the following details:
Telephone: +44 1323 870022;
Email: customercare@rathfinnyestate.com;
Post: Cellar Door, Rathfinny Wine Estate, Alfriston, East Sussex. BN26 5TU;
In each case, providing Us with your name, address, email address, telephone number, and Order Number. Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible and in any event within 14 calendar days of the date on which the Contract is cancelled.
15. Communication and Contact Details
15.1 If you wish to contact Us with general questions or complaints; Alcoholic drink Products or your Order or cancellations, you may contact Us by telephone at +44 1323 870022;, by email at customercare@rathfinnyestate.com, or by post at Cellar Door, Rathfinny Wine Estate, Alfriston, East Sussex. BN26 5TU.
16. Complaints and Feedback
16.1 We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.
16.2 All complaints are handled in accordance with Our complaints handling policy and procedure, Please see our FAQ‘s for further details.
16.3 If you wish to complain about any aspect of your dealings with Us, please contact Us in one of the following ways:
16.3.1 Telephone: +44 1323 870022;
16.3.2 Email: customercare@rathfinnyestate.com;
16.3.3 Post: Cellar Door, Rathfinny Wine Estate, Alfriston, East Sussex. BN26 5TU;
17. How We Use Your Personal Information (Data Protection)
17.1 All personal information that We may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and your rights under the GDPR.
17.2 For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy and Cookie Policy.
18. Other Important Terms
18.1 We may transfer (assign) Our obligations and rights under these Terms of Sale (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing. Your rights under these Terms of Sale will not be affected and Our obligations under these Terms of Sale will be transferred to the third party who will remain bound by them.
18.2 You may not transfer (assign) your obligations and rights under these Terms of Sale (and under the Contract, as applicable) without Our express written permission.
18.3 The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.
18.4 If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Sale. The remainder of these Terms of Sale shall be valid and enforceable.
18.5 No failure or delay by Us in exercising any of Our rights under these Terms of Sale means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision.
18.6 We may revise these Terms of Sale from time to time in response to changes in relevant laws and other regulatory requirements. If We change these Terms of Sale as they relate to your Order, We will give you reasonable advance notice of the changes and provide details of how to cancel if you will be affected by them and are not happy with them.
19. Law and Jurisdiction
19.1 These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.
19.2 If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 19.1 above takes away or reduces your rights as a consumer to rely on those provisions.
19.3 If you are a consumer, any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
19.4 If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England & Wales.
